Lorex Cloud

Lorex Cloud is a free professional mobile surveillance app developed by LOREX TECHNOLOGY INC. that allows you to remotely view live video feeds, play back recorded footage, receive motion alerts, take snapshots, and configure system settings on compatible Lorex NVR and DVR security systems. It is designed for homeowners and business operators who want 24/7 remote access to their Lorex camera systems.

Download the Lorex Cloud app from the App Store or Google Play. Open the app and add your compatible Lorex recorder by scanning the QR code on the device or manually entering the recorder's device ID and credentials. You can find this information from the Info menu on your recorder's on-screen display. Once connected, enable push notifications and configure your preferred settings for remote viewing.

Lorex Cloud works with select Lorex Security Systems and HD Active Deterrence solutions, including certain NVR and DVR recorder product lines. Not all Lorex cameras and recorders are compatible — check the Lorex compatibility page or your recorder's documentation to confirm whether your specific model works with the Lorex Cloud app. Some newer Lorex products may use the Lorex Cirrus or Lorex Home app instead.

Yes, the Lorex Cloud app is completely free to download and use. All core features including live viewing, recorded video playback, push notifications, snapshots, and system configuration are available at no cost. There are no in-app purchases or subscription fees required for the app itself. However, Lorex offers a separate optional Lorex Cloud Security subscription for cloud storage of up to 60 days of motion-triggered recordings.

Common connection issues include: 1) Ensure your recorder is powered on and connected to the internet. 2) Verify your device ID and login credentials are correct. 3) Check that port forwarding is properly configured on your router. 4) Restart the app and try again. 5) Reboot your recorder. 6) Ensure you have a stable internet connection on your mobile device. If issues persist after an app update, rebooting your recorder often resolves notification and connection problems.

Yes, Lorex offers the Lorex Cloud Client desktop application for both Windows and macOS. This separate application allows you to view live video, play back recordings, and manage your Lorex security system from your computer. You can download it from the Lorex Mobile Apps & Software Downloads page. Up to 6 recorders can be connected to the Lorex Cloud Client simultaneously.

Lorex Cloud is the free mobile app for remote live viewing, playback, and system management of compatible Lorex recorders. Lorex Cloud Security is a separate optional subscription service that provides encrypted off-site cloud storage for up to 60 days of motion-triggered recordings, accessible through the app or a web portal. Cloud storage ensures footage is preserved even if your local recorder is damaged or stolen.

While viewing live or recorded video in the Lorex Cloud app, use the record or snapshot buttons to save clips or images directly to your mobile device. Note that exported video files may be in .dav format, which requires a compatible media player such as VLC to play on a computer. For desktop exports, use the Lorex Cloud Client application which may offer additional export format options.

If you're not receiving notifications: 1) Ensure push notifications are enabled in the app settings. 2) Check your phone's notification settings to make sure Lorex Cloud notifications aren't blocked. 3) If you recently updated the app, reboot your recorder to re-establish the notification connection. 4) Verify motion detection is enabled on your recorder. 5) Check that your recorder has a stable internet connection.

Yes, remote viewing is the primary purpose of the Lorex Cloud app. Once your compatible Lorex recorder is connected to the internet and configured in the app, you can view live camera feeds, play back recorded video, and receive alerts from anywhere in the world using your smartphone, tablet, or desktop computer. Ensure your home network allows remote connections and that your recorder's remote access settings are properly configured.