JOOAN

JOOAN is a free smart camera companion app developed by Shenzhen Wisdom Internet of Things Co., Ltd for iOS and Android. It connects your smartphone to JOOAN-branded security cameras including indoor Wi-Fi cameras, outdoor PTZ cameras (like the G4Q3-U solar 3MP PTZ), NVR systems (4CH/8CH/16CH), and DVR setups. The app provides real-time live monitoring, cloud-based remote playback, automatic tracking, zone detection, two-way audio/video chat, and smart alarm notifications.

Download the JOOAN app from the App Store or Google Play. Power on your camera and follow the in-app setup guide to connect the camera to your Wi-Fi network. JOOAN's official website also provides a detailed camera setup guide at jooancam.com/pages/jooan-camera-setup-guide. Make sure your phone and camera are on the same Wi-Fi network during initial setup. Once connected, you can view the camera remotely from anywhere.

The JOOAN app is free to download and basic features like live monitoring, two-way audio, and motion alerts are included at no cost. Cloud storage subscriptions are available as optional in-app purchases: 3-day rolling storage ($2.99/month or $29.99/year), 7-day rolling storage ($4.99/month or $44.99/year), and 30-day rolling storage ($15.99/month or $164.99/year). New users get a 30-day free trial for cloud storage. You can also use local SD card recording on supported cameras at no extra cost.

JOOAN and CAM720 are both part of the JOOAN camera ecosystem but serve different camera models. The JOOAN app (App Store ID: 6475136302) is the newer application, while CAM720 is the legacy app. Some JOOAN camera models may direct you to use CAM720 for setup. Check your camera's manual or packaging to determine which app to use. Cloud storage subscriptions purchased through one app may also work with the other.

Yes, JOOAN supports both cloud storage and local SD card recording. Cloud storage plans include 3-day, 7-day, and 30-day rolling video retention with a 30-day free trial for new users. For local storage, supported camera models accept micro SD cards for on-device recording. Cloud storage ensures footage is preserved even if the camera is physically damaged, stolen, or experiences a power outage.

The JOOAN app supports 18 languages: English, Simplified Chinese, Traditional Chinese, Japanese, French, German, Spanish, Portuguese, Arabic, Korean, Vietnamese, Thai, Hindi, Hebrew, Indonesian, Italian, Malay, and Russian. This makes it accessible to users worldwide.

The JOOAN app is primarily designed for iPhone and Android phones. On Apple devices, it's compatible with iOS 12 or later, iPadOS 12 or later, macOS 11.0 or later on Apple Silicon Macs, and visionOS 1.0 or later. There is no dedicated Windows or traditional Mac client currently available. For PC access, check if your JOOAN NVR system supports web browser access.

When enabled, the JOOAN camera automatically detects and follows moving objects within its field of view using its PTZ (pan-tilt-zoom) motors. The camera locks onto the moving target, follows it across the viewing area, and uploads the tracking footage to the cloud. This feature is available on compatible PTZ camera models like the G4Q3-U outdoor solar camera.

Common causes include weak Wi-Fi signal, router settings blocking communication, or power interruptions. Try these steps: 1) Move the camera closer to your router or use a Wi-Fi extender, 2) Restart both the camera and the app, 3) Check your router's firewall settings, 4) Ensure the camera firmware is up to date via the app, 5) Factory reset the camera and repeat setup if necessary. JOOAN provides technical support at jooancam.com/pages/technical-support for persistent issues.

JOOAN mentions voice-control linkage with Tmall Genie (天猫精灵) in its feature list, which is a Chinese smart home platform. Compatibility with Amazon Alexa or Google Home/Assistant has not been officially confirmed in the app store listings. Check JOOAN's official website or your camera's documentation for the latest smart home integration details.