SANNCE HOME

SANNCE HOME is the official mobile app for SANNCE DVR-based security camera systems. It allows you to remotely live-view your cameras, play back DVR recordings, and receive motion detection push notifications — all via a secure Cloud P2P connection. The app is free to download and use on both iOS (App Store) and Android (Google Play) with no subscription fees required.

To add your SANNCE DVR: (1) Open the SANNCE HOME app and create an account or sign in; (2) Tap '+' to add a new device; (3) On your DVR, navigate to Network → Cloud to display the QR code; (4) Scan the QR code with the app, or manually enter the device serial number (found in Device Info → Version); (5) Enter the DVR username (default: admin) and password; (6) Tap Connect. Your DVR will now appear in your device list for remote viewing.

No. SANNCE HOME uses Cloud P2P technology to connect to your DVR, which means you do not need to configure port forwarding, set up a static IP address, or make any router changes. As long as your DVR is connected to the internet and you have a SANNCE account, remote access works automatically.

SANNCE HOME itself is a mobile app for iOS and Android. However, you can view your SANNCE cameras on a computer using: (1) Guarding Vision — the official Windows desktop software, available at sannce.com/pages/sannce-download-center; (2) XMEye web portal at xmeye.net — works in any browser without software installation; (3) An Android emulator like BlueStacks on Windows or Mac. Once your DVR is added in SANNCE HOME, it will automatically appear in Guarding Vision under the same account.

If SANNCE HOME cannot connect to your DVR: (1) Verify your DVR is powered on and connected to the internet via Ethernet cable; (2) Check that Cloud P2P is enabled on your DVR — go to DVR menu → Network → Cloud and ensure it shows 'Connected'; (3) Make sure you are using the correct DVR username and password; (4) Restart both the DVR and the app; (5) Ensure your phone has a stable internet connection (Wi-Fi or mobile data); (6) If the issue persists, try removing and re-adding the device in the app. Contact [email protected] for further assistance.

To receive motion detection push notifications: (1) Enable motion detection on your DVR — go to DVR menu → Channel → Motion Detection and turn it on for the desired cameras; (2) In the SANNCE HOME app, ensure push notifications are enabled in device settings; (3) On your phone, allow notification permissions for the SANNCE HOME app; (4) On Android, disable battery optimization for the app to prevent the system from blocking background notifications.

SANNCE HOME is compatible with SANNCE DVR systems that support Cloud P2P remote access. This includes SANNCE 4-channel, 8-channel, and 16-channel DVR recorders sold with SANNCE home security camera kits. The app works with both 1080p and 5MP SANNCE DVR systems. For NVR systems or standalone IP cameras, consider using SANNCE Vision or SANNCE Sight instead.

To play back DVR recordings: (1) Open the SANNCE HOME app and select your DVR from the device list; (2) Tap the Playback button; (3) Select the date and camera channel you want to review; (4) Use the timeline to navigate to specific times; (5) The app will stream the recorded footage from your DVR's hard drive. Note: Playback quality and speed depend on your internet connection and the DVR's recording resolution settings.

Yes, SANNCE HOME is completely free. There are no subscription fees, monthly charges, cloud storage fees, or in-app purchases. All features — including live viewing, remote playback, and motion detection alerts — are available at no cost. The app connects directly to your DVR's local storage, so there is no need for paid cloud storage plans.

SANNCE HOME is designed specifically for SANNCE DVR systems using Cloud P2P for simple, account-based remote access. SANNCE Vision supports a broader range of devices including DVRs, NVRs, and standalone IP cameras, and offers more advanced features. If you have a SANNCE DVR and want the simplest setup, use SANNCE HOME. If you have an NVR or need more advanced camera management, use SANNCE Vision.