V380 Pro

Open the V380 Pro app, tap the '+' button to add a new device, and select your connection method: QR code scan (recommended), AP mode (hotspot), or WiFi smart link. Follow the on-screen instructions to connect the camera to your WiFi network. Ensure your router broadcasts on 2.4 GHz, as most V380 cameras do not support 5 GHz WiFi.

This typically occurs due to WiFi signal loss, power interruption, or router issues. Check that the camera has power and the indicator light is on. Restart the camera and router, then re-add the device in the app if needed. For 4G cameras, verify the SIM card is properly inserted and has an active data plan.

Locate the reset button on your camera (usually a small pinhole button). Press and hold it for 5–10 seconds until the indicator light flashes or you hear a voice prompt. The camera will return to factory settings and you can re-add it through the V380 Pro app using any supported pairing method.

Yes, the V380 Pro app is free to download and use. Basic features including live viewing, PTZ control, motion detection, two-way audio, and SD card recording are all free. Optional cloud storage subscriptions start at $3.99/month for 7-day retention. AI human detection plans are available from $6.99/month.

V380 Pro offers a PC client for Windows available at v380camera.com/downloads. For Mac users, the app is available on macOS 11.0+ through the App Store on Macs with Apple M1 chip or later. You can also access some camera features through a web interface depending on your camera model.

V380 Pro supports managing multiple cameras from a single account. There is no strict limit on the number of cameras you can add, though performance may vary with network bandwidth and device capabilities. You can view cameras individually or switch between multiple feeds from the app dashboard.

Yes, V380 Pro offers cloud storage subscriptions with 7-day or 30-day loop recording retention. Plans start at $3.99/month (Trial), $4.99/month (Basic, 7 days), and $5.99/month (Standard, 30 days). AI event insights with cloud storage are available from $6.99/month. First-month discounts are frequently offered.

V380 Pro is the updated and feature-enhanced version of the original V380 app. V380 Pro offers improved UI, better cloud storage integration, AI human detection, support for newer camera models including quad-lens and hunting cameras, and additional features like AI event insights. It is recommended to use V380 Pro for the best experience.

In the V380 Pro app, go to the device settings for the camera you want to share. Select the 'Share' or 'Device Sharing' option and enter the V380 Pro account ID or email of the person you want to share with. They will receive a notification to accept the sharing invitation. Shared users can view live feeds and playback but may have limited control settings.

Yes, V380 Pro fully supports 4G LTE cameras that use a SIM card for connectivity. These cameras are ideal for locations without WiFi such as farms, warehouses, or construction sites. Insert an active SIM card with a data plan into the camera, and add it through the V380 Pro app. The latest v2.2.50 update has optimized network configuration for 4G devices.