HG Cam

HG Cam is a free mobile app for managing wire-free, battery-powered home security cameras. It provides live video streaming, motion alerts, AI human detection, motion tracking, and supports both cloud storage and local SD card recording. Available on iOS and Android.

Yes, the HG Cam app is free to download and use. Core features including live viewing and motion alerts are available at no cost. Cloud storage for motion-triggered recordings is available as an optional in-app subscription starting at $1.99/month per camera. Local SD card recording is free.

Download the HG Cam app, create an account, and power on your compatible wire-free camera. Tap 'Add Device' and follow the Wi-Fi pairing instructions. The app will guide you through connecting the camera to your 2.4 GHz Wi-Fi network using QR code or standard pairing.

SD card playback issues are one of the most reported problems in HG Cam. Common causes include: the SD card is not properly formatted (use the app's format option in camera settings), the card is incompatible or corrupted, or the app needs to be updated. Try removing and reinserting the SD card, then format it through the app settings. Make sure your app is updated to the latest version.

Cloud storage is purchased as an in-app subscription. Plans start at $1.99/month and are billed per camera (not per account). When motion is detected, a short video clip is automatically uploaded to secure cloud servers. You can view, download, and manage these clips within the app. Cloud storage provides an off-site backup that protects footage even if the camera or SD card is damaged.

Flickering or inability to switch to HD mode is typically caused by a weak Wi-Fi signal or a recent firmware update issue. Try: moving the camera closer to your router, checking for firmware updates in the app, switching between 50Hz and 60Hz settings to match your region's power frequency, or reinstalling the app. If the issue persists after a recent update, contact [email protected].

HG Cam supports sharing each camera with up to 6 users. Go to the camera settings within the app and look for the 'Share' or 'Device Sharing' option. Enter the email address of the person you want to invite. They will need to have the HG Cam app installed and create their own account before they can accept the invitation.

Yes. Compatible cameras support optional solar panel accessories that keep the battery charged during daylight hours. This makes the cameras suitable for outdoor locations without nearby power outlets. Solar charging efficiency depends on sunlight availability and camera usage patterns.

Yes. Cloud subscriptions can be cancelled at any time. For iOS, go to Settings > Apple ID > Subscriptions and cancel the HG Cam subscription. For Android, go to the Google Play Store > Subscriptions. Cancellation stops future billing, and you retain access until the current paid period ends. Contact [email protected] if you have billing disputes.

This is a known reported issue. Ensure you are logged into the same account used to purchase the subscription. Try logging out and back in, or uninstalling and reinstalling the app. If the subscription was purchased on a different device or account, the plan may not carry over. Contact [email protected] with your subscription receipt for assistance.

HG Cam compatible cameras operate on 2.4 GHz Wi-Fi networks only. They do not connect to 5 GHz networks. If your router broadcasts both frequencies under the same network name, the camera may still prefer 2.4 GHz, but for reliable setup it's recommended to temporarily connect to a pure 2.4 GHz network during pairing.