EasyLive Plus

Open EasyLive Plus, tap the '+' button on the home screen and choose your method: scan the QR code on the device, enter the device serial number (SN), use P2P connection, or add by IP address. For newer cameras, you can also add devices via Bluetooth for a faster setup process. Make sure your phone and the camera are on the same WiFi network during initial setup.

This typically occurs due to WiFi signal loss, power interruption, or network configuration issues. Check that the camera has power and the indicator light is on. Restart both the camera and your router. Ensure your camera firmware is up to date via the Tiandy help center at help.tiandycloud.com. If using P2P, verify the device's cloud service is enabled.

Yes, EasyLive Plus is completely free to download and use with no in-app purchases or subscription fees. All features including live video streaming, historical playback, alarm notifications, device management, multi-camera viewing, and Bluetooth device pairing are available at no cost.

EasyLive Plus is primarily a mobile app for iOS and Android. For PC access, Tiandy offers desktop client software available at help.tiandycloud.com/software.html. Mac users running macOS 11.0 or later on Apple M1 chips or newer can install EasyLive Plus directly from the Mac App Store. There is also an EasyLive Plus TV version for Android TV devices.

EasyLive Plus supports managing a large number of cameras, NVRs, and DVRs from a single account. Professional installers report successfully managing 20+ recorders through the app. There is no strict device limit, though performance may vary based on your network bandwidth and device capabilities. Use the favorites feature to organize cameras by location or owner.

EasyLive Plus is designed specifically for Tiandy (天地伟业) camera products. Compatible devices include Tiandy IP cameras (indoor and outdoor models), NVRs, DVRs, PTZ dome cameras, bullet cameras, fisheye cameras, speed dome cameras, low-power battery cameras, and the newer access control devices. The app supports ONVIF protocol for broader device compatibility.

Navigate to the camera you want to review and tap the playback button. You can browse recordings by date and time using the timeline scrubber. The app supports searching saved photos and videos by name, time, and device. For NVR-connected cameras, playback accesses footage stored on the NVR's hard drives.

Yes, EasyLive Plus provides push notifications for motion detection and other alarm events. The app supports structured alarm messages that you can filter and search by event type. Recent updates added pet alarm detection for compatible cameras and voice uploading for alert annotations. Configure alarm sensitivity and notification preferences in each camera's device settings.

If you forget your login password, use the 'Forgot Password' option on the login screen. Follow the recovery process which will send a verification code to your registered email or phone number. For device-level passwords, you may need to perform a factory reset on the camera hardware by pressing and holding the reset button for 5-10 seconds.

EasyLive Plus supports 27 languages including English, Simplified Chinese, Traditional Chinese, Arabic, French, German, Spanish, Portuguese, Italian, Japanese, Korean, Russian, Turkish, Vietnamese, Thai, Indonesian, Polish, Hungarian, Romanian, Dutch, Greek, Hebrew, Albanian, Kazakh, Persian, Ukrainian, and Uzbek.