Vivint

Yes, the Vivint app is free to download from the App Store and Google Play. However, a Vivint Smart Home System and active service subscription are required to use the app. The app serves as the control interface for your Vivint hardware and professional monitoring service. Contact Vivint at 877.788.2697 for system and pricing information.

The Vivint app controls a wide range of smart home devices including: indoor and outdoor security cameras, doorbell cameras (Doorbell Camera Pro with 180° HD), smart door locks, garage door controllers, smart thermostats, smart lighting, glass break sensors, motion detectors, and window/door sensors. All devices connect through the Vivint Smart Hub panel.

Vivint cameras store up to 30 days of continuous recording via the Smart Drive DVR system. You can review footage anytime through the app's timeline. Smart Clips automatically highlight important events detected by the cameras, making it easy to find specific moments without scrubbing through hours of footage. Recordings are stored locally on the Smart Drive and accessible remotely through the app.

Smart Deter is Vivint's proactive intruder deterrence technology. When a camera detects suspicious activity (like someone lurking near your property), it can automatically trigger bright deterrent lights and alarm sounds to scare off potential intruders before they attempt entry. You can enable Smart Deter through the app and customize its sensitivity settings.

The Vivint app requires an active Vivint service subscription. Unlike many standalone camera apps, Vivint is a professionally installed and monitored smart home security system. The subscription includes 24/7 professional monitoring, which means trained agents can dispatch emergency services on your behalf if an alarm is triggered.

Yes, the Vivint system integrates with both Google Assistant and Amazon Alexa. You can use voice commands to arm/disarm your system, check camera feeds on compatible displays, control lights and thermostats, and lock/unlock doors. The integration works through the Google Home and Amazon Alexa apps respectively.

The Vivint app supports custom automation rules using an 'If This, Then That' approach. Go to the Automations section in the app to create rules such as: automatically lock all doors at 10 PM, turn off lights when you leave home, adjust the thermostat based on time of day, or trigger Smart Deter when outdoor cameras detect motion at night. You can combine multiple triggers and actions.

Common troubleshooting steps include: (1) Force-close and reopen the app, (2) Log out and log back in, (3) Check your internet connection and ensure the Smart Hub panel is online, (4) Update the app to the latest version, (5) Reboot the Smart Hub by holding the power button. If cameras are loading slowly, check your Wi-Fi signal strength near the camera. For persistent issues, contact Vivint support at [email protected] (iOS) or [email protected] (Android).

Yes, Vivint supports multi-user access. The account owner can add family members through the app, assigning customizable permissions for each user. Each family member gets their own login credentials and can arm/disarm the system, view cameras, control smart devices, and receive notifications based on their assigned permissions.

Vivint takes privacy seriously. The app collects contact info, usage data, and identifiers for app functionality and analytics. Video footage is encrypted and stored securely — Vivint states that they do not access your live camera feeds remotely. The system supports two-factor authentication, and you can request data deletion. Vivint's privacy notice is available at vivint.com/legal/privacy-notice. The app is not designed for children under 16.