5GSee

Yes, the 5GSee app is completely free to download and use from Google Play. All core features including live view, camera control, PTZ operation, motion detection alerts, and device management are free. The app contains ads and offers optional cloud storage subscriptions for cloud-based video recording.

To add a camera in 5GSee: 1) Download and open the 5GSee app. 2) Tap the '+' button to add a new device. 3) Scan the QR code on your camera or manually enter the cloud ID (serial number). 4) Set a password for the device and follow on-screen prompts to connect. The app uses cloud ID-based P2P technology, so no port forwarding or DDNS configuration is needed.

No, 5GSee is currently only available for Android devices on Google Play. There is no dedicated iOS version. If you need an iOS-compatible app from the same developer (JFTECH/JAIFY), consider using iCSee, which is available on both the App Store and Google Play and supports a similar range of Xiongmai-based cameras.

There is no official 5GSee desktop client. However, you can run the 5GSee Android app on a PC using Android emulators such as BlueStacks or NoxPlayer. Alternatively, many 5GSee-compatible cameras also work with XMEye CMS or VMS desktop software for Windows, which provides live view and playback on a computer.

If 5GSee cannot connect to your camera: 1) Ensure the camera is powered on and the indicator light shows it is online. 2) Verify your Wi-Fi router is working and the camera has a stable signal. 3) Try power cycling the camera by unplugging it for 10 seconds. 4) Check that you entered the correct cloud ID or QR code. 5) Ensure the 5GSee app is updated to the latest version. 6) If on cellular data, confirm the app has mobile data permission enabled in your phone settings.

Yes, 5GSee supports cloud storage for video recordings. You can subscribe to a cloud storage plan within the app for off-site video backup. Alternatively, you can use free local recording by inserting a TF (microSD) card into your camera. Both options allow you to access and review recorded footage directly in the 5GSee app.

5GSee is compatible with cameras and devices in the JFTECH/Xiongmai (XM) ecosystem that use cloud ID-based P2P connectivity. This includes WiFi and Ethernet IP cameras (bullet and robot/PTZ types), video doorbells, and smart door locks from various OEM brands. If your camera uses an XM-based chipset and connects via cloud ID, it likely works with 5GSee.

Some users report being locked out after firmware updates. To resolve: 1) Try resetting the camera to factory defaults using the physical reset button (usually a small pinhole button). 2) Re-add the camera in the 5GSee app using the QR code or cloud ID. 3) Set a new device password when prompted. 4) If the issue persists, contact JFTECH support at [email protected] for assistance.